Refund policy

Returns

10.1. High-quality goods may be returned within 14 days of the date of receipt. Defects in sold goods of unsatisfactory quality shall be remedied, and such goods shall be replaced or returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. When returning goods, the following conditions must be met:
10.2.1. The returned item must be in its original, intact packaging (this clause does not apply in the case of returning defective goods);
10.2.2. The item must not have been damaged by the Buyer;
10.2.3. The item must be unused and must not have lost its commercial appearance: labels must be intact, protective films must not have been removed, etc. (this clause does not apply in the case of returning defective goods);
10.2.4. The returned item must be in the same configuration as received by the Buyer (this clause does not apply in the case of returning defective goods);
10.2.5. The Seller has the right to refuse to accept goods returned by the Buyer if the return conditions have not been met;
10.2.6. Returns of goods are carried out in the manner established by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause does not apply in the case of defective goods – in such cases, returns are carried out within the statutory warranty period);
10.3. The return and exchange of goods of satisfactory quality are carried out in accordance with Article 6.22810, Part 1 of the Civil Code;
10.4. Money paid for goods accepted by the Buyer but subsequently refused shall be refunded to the Buyer's account no later than 5 (five) days from the date the goods are returned to the Seller, unless the Seller and the Buyer agree otherwise.